Male Guest Service Agent

**Job description**

**Major Function**

Responsible for greeting and registering Hotel guests, providing guest service throughout the customer journey, and settling guest accounts upon departure. Because the Front Desk is the heart of the Hotel and the primary point of contact for guests, Front Office Agents must be knowledgeable about all aspects of SBI, SBEC, the Hotel’s facilities, services, policies and procedures. Other occasional duties include Concierge, Reservations, Telephone Operator, Business Centre and Executive Club functions.

**Duties and Responsibilities**
- Project courtesy, hospitality and professional behavior across your department at all times with guests and fellow colleagues.
- Welcome guests upon arrival with courtesy and professionalism.
- Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.
- Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
- Room guests according to reservation requests and inventory availability.
- Program guest keys and master keys following established standards and procedures.
- File and manage registration cards for guests according to established standards and procedures.
- Create, modify and cancel guestroom reservations for walk-ins when required.
- Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.
- Be the first line of defense to handle guest queries and resolve issues in a timely and professional manner.
- Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
- Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
- Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
- Post manual charges, advance deposits, no show charges and other charges as required following established procedures.
- Balance all folios to “0” before guests depart.
- Carefully manage the cash float according to established standards and procedures.
- Promote SBEC to guests by highlighting program benefits, and assisting with queries and enrolment.
- Provide existing SBEC members with additional services as stipulated by the program or existing promotions.
- Provide occasional site inspections as required.
- Assist with inventory taking as required.
- Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
- Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
- Perform other assignments to meet business needs as directed by your superiors.

**Required Skills**:

- Self-motivated.
- Team player.
- Innovative thinking.
- Strong interpersonal and communication skills.
- Good analytical skills and strategic thinking.
- Able to multi-task and priorities tasks consistent with business objectives.
- Knowledgeable of basic accounting principles and revenue management.
- High attention to detail.
- Computer literate with knowledge of Word, Excel, PMS, industry related software desired.
- Must be fluent in English and local language.
- Strong sales skills.

**EXPERIENCE, TRAINING AND EDUCATION**
- Graduate of a Hotel Management degree desired.
- Minimum of 1-year experience in the same position or strong track record in customer service for at least 2-years.
- Hotel experience desired.

**Salary**: From BD195.000 per month

Ability to commute/relocate:

- Juffair: Reliably commute or planning to relocate before starting work (required)

Ability to Commute:

- Juffair (required)

Ability to Relocate:

- Juffair: Relocate before starting work (required)

Ability to Commute:

- Juffair (required)

Ability to Relocate:

- Juffair: Relocate before starting work (required)