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Desktop Engineer
1 month ago
2. Receive and respond to the service requests assigned by the Desktop Team Leader (Incidents or normal service request ) using the Service Desk System.
4. All incidents and service requests are to be handled remotely using the Service Desk system, users site visit will only be done if the remote service cannot be provided.
6. Configure, maintain & review the IT Infrastructure set up in the offices in line with the standard IT policy & procedure.
7. Resources must comply with IT security standards and IT process and procedures.
8. Constantly monitoring all IT equipment to ensure that non-business related Software is not installed and to regularly update the IT Asset Inventory accordingly.
9. Follow the standard procedure for support and resolve various calls logged in the Service desk.
10. Regularly complete and update all the tasks assigned within the target time using the Service Desk System.
11. Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.
12. Conduct ad-hoc assignments and projects as directed by Management based on the Business requirements.
**Salary**: BD450.000 - BD460.000 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Desktop Support: 1 year (preferred)
