Associate - People Operations

4 weeks ago


Manama, Bahrain Kitopi Full time

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

**What You'll Do**:

- Be the HR main point of contact to provide staff support on daily matters
- Maintain Master Data sheet and HRIS with correct staff data and prompt change updates
- Support People Partner in monthly payroll run by consolidation of attendance, leaves, overtime and deductions
- Initiate and process staff final settlement calculations in line with applicable laws
- Support visitors and staff business travel and accommodation booking requirements
- Support People Partner in meeting staffing recruitments by administration of job posting, screening, facilitating interviews and issuing job offers
- Administer leave requests, leave approvals, tracking and resumption from leave on system
- Facilitate disciplinary sessions and attends to staff complaints
- Collaborate with PRO for staff GOSI registration, visa management, Tamkeen and various labor requirements
- Be on the ground and own staff initiatives and monthly team activities, championing Kitopi’s values and looking after staff wellbeing
- Runs staff induction, onboarding activities as well as off boarding and exit processes
- Provide staff letters of employment certification and salary certificates as required
- Report monthly data and analytics on different HR topics based on company needs

**What Are We Looking For**:

- Proven 4+ years’ experience - either in a people operations role or in roles demonstrating operational excellence and a customer service mindset
- Experience at a fast-paced, high-growth start-up company or hospitality industry preferred
- Experience with Microsoft Dynamics HRIS and Lever ATS
- Ready to roll-up sleeves and get your hands-on the different areas of HR
- Active, caring, and enjoy being on the ground with staff
- Strong understanding and knowledge of employee policies and the Bahraini labor laws
- Experience in administrating govt platforms (GOSI, LMRA, etc)
- Able to multitask and handle tasks according to priorities
- Outstanding communication and interpersonal skills
- Proficiency in MS Office Tools, particularly Excel is a plus
- Able to maintain sensitive and confidential information

**Recruitment Process and Timeline**

**Benefits**
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (**T&C Applies**)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code (**T&C Applies**)
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- Annual leave as per the company policy
- Work from anywhere policy (**T&C Applies**)

**So, what does it really mean to work at Kitopi?**

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.



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