F&b Captain

**Job Number** 24047504

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

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Supervise, train and ensure the performance of assigned Restaurant Staff, so that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.

The primary responsibilities of the role include:

- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies/service procedures.
- Maintain complete knowledge of Micros and manual systems.
- Complete opening side duties as assigned.
- Organize assigned station and ensure readiness prior to guest arrival.
- Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables according to standards.
- Review daily specials and maintain awareness of 86 items throughout the shift.
- When assigned, take guests' food and beverage orders, utilizing suggestive selling techniques.
- Record order of guest following departmental service procedures.
- Input order into system and ensure transmission of food orders is verified by kitchen when assigned to do so.
- Legibly document orders when system is down and distribute food orders to kitchen.
- Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
- Open and serve wine/champagne bottles in accordance with departmental standards.
- Make all varieties of coffee in accordance with the departmental standards.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Clear each course following procedures given in departmental manual.
- Remove soiled wares from tables as assigned and transport to dishwashing area.
- Properly crumb tables after the entrée course is removed.
- Present finger towels according to standards for specified situations.
- Present dessert menu and describe items/present dessert cart to each table; describe selections and make suggestions; serve guests' selections from dessert cart following departmental procedures. Input charges on guest check.
- Present cordial cart and offer selections. Decant port following procedures. Serve orders according to standards.
- Offer cigar service and follow procedures for service.
- When assigned, total all charges and present guest checks; process payments through the Cashier.
- Adhere to payment, cash handling and credit policies/procedures.
- Extend appreciation for guests' patronage.
- Clean and reset tables immediately after guest departure.
- Collect and report tips at the end of the assigned shift.
- Complete closing side duties

**Experience**:At least 1 year experience in restaurant food service.

**Education**:High school graduate, some college.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to b