Franchise Hotel
2 weeks ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display of Brand Service Behaviors
- Dare to Connect:
- Dare to make the first move
- Adapt to the moment
- Relate to the business
- Enable quality downtime
**Your day to day**:
*** Duties and Responsibilities**
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- **Liaise and communicate special requirements to other departments e.g. Cots, VIP's, room preferences and late arrivals.**
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- **Prepare reports using both computerized reservation system and other computer software such as word and excel upon request.**
- **Record and manage bookings that failed to arrive, and charge the applicable no-show/cancellation fees according to the cancellation policy.**
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- **Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques and take initiative to sell higher category rooms and other F&B packages.**
- **Follow the selling strategy set by Revenue/Reservation Manager for each week, month and special demand period in order to drive incremental revenue for the hotel.**
- **Inform important information related to any bookings to Front office using the appropriate traces system.**
- **Hand over all LPO's and booking correspondences to Front Office in charge without fail.**
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- **Print no-show report with relevant correspondence attached and forward to Revenue/Reservation Manager on daily basis.**
- **LPU (Loyalty Pending Updates) and LCU (List of Commission Updates) reports should be reviewed on daily basis within 24 hours and updated based on the actuals of PMS (Opera System).**
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- **All traces should be checked/resolved every day after completing the required action.**
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- **Transportation requests should be handled and forwarded to Concierge without fail.**
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- **Non-guarantee bookings should be released at 6 pm on the same day (PM shift)**
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- **Make sure no bookings are pending to be confirmed before leaving the office.**
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***
***
***
- **LPU (Loyalty Pending Updates) and LCU (List of Commission Updates) reports should be reviewed on daily basis within 24 hours and updated based on the actuals of PMS (Opera System).**
***
- **All traces should be checked/resolved every day after completing the required action.**
***
***
- **Transportation requests should be handled and forwarded to Concierge without fail.**
***
- **Non-guarantee bookings should be released at 6 pm on the same day (PM shift)**
***
- **Make sure no bookings are pending to be confirmed before leaving the office.**
***
***
***
***
- **LPU (Loyalty Pending Updates) and LCU (List of Commission Updates) reports should be reviewed on daily basis within 24 hours and updated based on the actuals of PMS (Opera System).**
***
- **All traces should be checked/resolved every day after completing the required action.**
***
***
- **Transportation requests should be handled and forwarded to Concierge without fail.**
***
- **Non-guarantee bookings should be released at 6 pm on the same day (PM shift)**
***
- **Make sure no bookings are pending to be confirmed before leaving the office.**
***
***
***
**What we need from you**
*** Self Management**:
*** Comply with hotel rules and regulations and provisions contained in the employment handbook.**
*** Comply with company grooming and uniform standards.**
*** Comply with timekeeping and attendance policies.**
*** Actively participate in training and development programs and maximize opportunities for self development.**
**Customer Service**:
*** Demonstrate service attributes in accordance with industry expectations and company standards to include:
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*** Being attentive to guests**
*** Accurately and promptly fulfilling guest requests**
*** Understand and anticipate guest needs**
*** Maintain a high level of knowledge which will enhance the guest experience**
*** Demonstrate a service attitude that exceeds expectations**
*** Take appropriate action to resolve guest complaints.**
*** Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.**
*** Be able to promote the hotel (and IHG generally) products and services.**
*** Maintain a high level of product and service knowledge about all IHG hotels in your region.**
***
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opport
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