Urgent Hiring
1 week ago
Roles and Responsibilities:
- Schedule and create work orders for maintenance, service repairs and replacements.
- Review and process work orders and purchase orders.
- Communicate with customers to ensure satisfaction with services provided.
- Ensure service data entry and reporting for all relevant execution data and collect daily feedback on execution and ensure all relevant data Maintained.
- Support through timely & accurate forecasting and scheduling the field operations team so that productivity and profitability targets are met.
- Dispatch technicians to emergency service calls.
- Communicate with customers to ensure satisfaction with services provided.
- Monitor technician schedules for timely completion of work orders.
- Ensure service data entry and reporting for all relevant execution data.
- Plans & schedules holidays, back-ups, training of all technicians.
- Provides regular consolidated reports to the Field Ops Team Leader /Service Manager.
- Handle all customer queries and escalate the issues appropriately and communicate action plans to the customer properly.
**Requirements**:
- Bachelor’s degree in mechanical or equivalent Field.
- 3-5 years of service industry experience preferably within a service
- Planning and coordination skills and customer oriented.
- Ability to handle multiple tasks and projects simultaneously.
- Understanding of safety regulations in the service industry
- Proficiency in Microsoft Office.
Pay: BD350.000 - BD500.000 per month
**Experience**:
- Service Engineer: 3 years (required)
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