Food & Beverages Supervisor (Hotel Experience Only)
6 months ago
**Main responsibilities**:
- Consistently offer professional, friendly and engaging service
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
- Supervise efficient upkeep of tools through proper usage of equipment and devices.
- Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
- To report for duty punctually wearing the correct uniform and name tag ensuring a professional appearance & grooming standards with a respectable proper attitude.
- Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
- To be aware of all VIPs visiting or staying in the hotel.
- Maintain the cleanness of the work place, front and back areas at all times.
- Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.
- Monitor all phone calls to room service department to ensure timely resolution for same.
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
**Qualifications**:
- Proficiency in English (verbal and written), second language an asset
- Previous customer related experience preferred
- Previous Opera experience an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
**Requirements**:
- Hotel Experience only Apply
- Nature and length of previous experience: 0-2 years of experience in similar field
- Specialist knowledge: Proficiency in MS office
- Language Fluency: English, Arabic
- Current Location: Bahrain Only apply
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