Microsoft 365 Platform Lead

2 weeks ago

Manama, Bahrain Arab Banking Corporation Full time

The Microsoft 365 Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft 365 platform, particularly Microsoft Teams, OneDrive, Power Platform, SharePoint, and related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft 365 platform to support our strategic objectives effectively.

**Scope of the Job**:

- Own the overall Office 365 platform as Subject Matter Expert within the Bank.
- Lead the design, implementation, and management of the Microsoft 365 platform, ensuring alignment with IT goals and industry best practices for the financial service sector.
- Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for Microsoft 365 platform enhancements.
- Coordinate with other technology teams to define and develop Microsoft 365 strategy and deliver results in line with the approved strategy.
- Oversee Microsoft 365 related activities/tasks to implement including ongoing updates to Office 365 product suite.
- Work closely with Group Head of IT Infrastructure to plan, architect, and report on Microsoft 365 cloud migration activities.
- Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly.
- Ensure that Microsoft 365 platform support resources have appropriate training and access to relevant documentation to resolve user issues.
- Ensure continued stability and support for the Microsoft 365 product stack across the bank.
- Administer corporate cloud mobile device management solution.
- Assist in developing internal knowledge base and training materials related to Microsoft 365 products.
- Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed.
- Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.

**Other accountabilities include**:

- Manage, support and mentor Infrastructure administrators and Helpdesk team on M365 platform/products.
- Manage assigned Infrastructure projects in the role of Project Manager from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.
- Act as project lead for additional phases of Office 365 deployments Group wide covering all aspects of project management including but not limited to scheduling, resource management, budget planning and execution.
- Provide support and management for other technologies utilized within the Bank to complement and enhance productivity and Microsoft technologies, ensuring seamless integration and optimal performance across the IT ecosystem.
- Infrastructure project management which includes ensuring projects are completed within budgeted guidelines and maintain best practices adhering to industry standards.
- Provide on-call support as needed, being available 24X7 to promptly address and resolve IT and, as needed, cyber incidents, ensuring mínimal disruption to business operations and maintaining the integrity and security of the Microsoft platforms.
- Maintain order of scheduled maintenance tasks.
- Develop and maintain technical standards documentation including operational procedures.
- Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems.
- Perform system security related tasks as outlined in ABC policies, procedures, and guidelines.
- Test, Deploy and manage new technologies approved and adopted by the bank.
- Perform other miscellaneous technical duties as assigned.
- Provide technical assistance and support to IT teams in global branches as needed.
- Provide system availability, capacity utilization and other maintenance reports to line manager periodically.
- Participate in bank’s Business Continuity & Disaster Recovery tests.
- Manage vendors and ensure approved SLAs are followed and reviewed periodically.

**Job Context**:
The role of the Microsoft 365 Platform Leads sits in the IT infrastructure team, which operates within the Group Chief Information and Technology office, a pivotal entity with the Bank. The team plays a central role in ensuring the reliability, security, and performance of our IT infrastructure, which forms the foundation for all digital operations within the Bank.

As the Microsoft 365 Lead, you will be at the forefront of driving innovation and efficiency within our IT ecosystem, leveraging the power of Microsoft’s cloud-based solutions to optimize collaboration, productivity, and security across the Bank.

**Areas of Knowledge, Qualification and Experience**
- Knowledge of PowerShell for management of M365 services.
- Strong knowledge of cloud computing principles and

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