IT Coordinator

**1. Job Purpose**
- assist the IT department and provide assistance to the organization with hardware support.
- Handle business-critical IT tasks and systems administration
- Research and evaluate emerging technologies, hardware, and software.
- Track and maintain hardware and software inventory.

**2. Primary Duties Performed**
- Network and Firewall Managements
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
- Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions.
- Analyze processes, technologies, and vendors continually to find areas for improvement.
- Prepare cost-benefit analyses when upgrades are necessary and monitor vendors to ensure that they’re offering the best-possible service and value for business needs.
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed.
- Develop and execute disaster planning and maintain data backups.
- Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
- Monitor data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.
- Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.
- Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed.
- Perform routine and scheduled audits of all systems, including backups.

**3. Qualifications and Experience Required**
- Diploma in Computer Hardware and networking or another related field from a recognized Institute.
- Minimum 2-3 years of relevant experience in a capacity of technical support
- Strong creative and analytical thinking
- Deep knowledge of operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching.
- Expertise in implementing, configuring, and testing IT solutions.

**Salary**: BD500.000 - BD800.000 per month

**Education**:

- Diploma (required)

**Experience**:

- IT coordinator: 3 years (required)
- ERP Support: 2 years (preferred)