Waitress

3 weeks ago

Manama, Bahrain Onyx By Rotana Full time

We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
**General Duties and Responsibilities**:

- Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
- Greet & seat customers and serve them in a professional, discreet & personalized way
- Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed Guest expectations and increase revenue

**Environment, Health & Safety Responsibilities**:

- To maintain compliance with all policies and procedures of EHSMS.
- Identify risks/aspects, implement corrective action and arrange monitoring where required.
- Ensure relevant EHS information is provided and appropriate training is maintained.
- Maintain appropriate records as required for EHSMS.
- Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
- Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

**Skills**:
**Education, Qualifications & Experiences**
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

**Knowledge & Competencies**

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job

**Experience**:

- Waitress: 1 year (required)

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