Hostess/receptionist (F&b)

5 months ago


Manama, Bahrain Al Ghalia Full time

**Operational**:

- To follow the instructions and direction of management and supervisors.
- Is trained to deliver an excellent standard of customer service and maintains that standard.
- Has full working knowledge of all menu items, and can describe them and clearly and suggestively, including possible variations, allergens or options.
- Can perform independently in their designated area of work.
- Engages warmly and professionally with guests and team members at all times
- Is able to handle complaints and feedback from customers in a calm and professional manner, and communicate any issues to RM or ARM.
- Schedules reservations and/or maintains waitlists.
- Keeping and maintaining communication with guests regarding reservations or waitlists.
- Communicates any known issues to managers immediately.
- Ensures that all side duties and cleaning schedules are completed as directed.
- Maintain cleanliness and hygiene of the restaurant and its environment.
- Completes own probationary and appraisal paper work as required
- Understands and can explain the Brand.
- Maintains accurate records of reservations and guest seating.
- Maintains and updates a guest database.
- Ensures that all colleagues adhere and work to correct health and hygiene standards at all times.

**Experience**:

- hospitality: 1 year (required)


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