Order Taker

4 weeks ago

Manama, Bahrain IHG Full time

**About us**
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.

**Your day to day**
As an **Order Taker (Arabic Speaker)**, you’ll handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

**What we need from you**
- This job requires ability to handle multiple incoming calls.
- Arabic language is a must.
- Minimum of one (1) year experience in 5-star hotel or similar environment.
- Strong customer service skills.
- Communication skills are utilized a significant amount of time when taking room service orders and interacting with guests, cooks, and supervisors.
- Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.

**What we offer**
You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return we'll give you a competitive financial and benefits package.

As a sneak peak, here are some of our benefits you will enjoy:

- Competitive salary
- Fully furnished accommodation with free internet, lounge and gym facility
- Employee meals (breakfast, lunch, dinner and tea break) at our Flavours Cafe
- Opportunities for promotion and transfer across the IHG hotels
- 30 days vacation leave plus 14 days public holidays per year
- Discounted international/worldwide room rates for yourself, family and friends
- Employee recognition programmes
- Access to free online courses including Harvard Managed Mentor modules

Job Reference: EMEAA27738

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