Housekeeping Supervisor

**About the job**

The Grove Resort Bahrain is now seeking a Housekeeping Supervisor to join our team at The Grove Resort in Amwaj islands.

**Job Summary**

As a Housekeeping Supervisor you are responsible for supervising the daily operation as well as the Room Attendants to ensure standards are followed and cleanliness in all related areas is maintained.

**General Duties and Responsibilities**:

- Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
- Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
- Inspect Guest rooms to ensure cleanliness and compliance to the Housekeeping Standards of the Resort
- Monitor room status i.e. VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
- Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
- Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
- Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Director of Housekeeping
- Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Resort standards