Business Online Banking

3 weeks ago


Manama, Bahrain Career Maker Full time

Requirement:

- Min 3-5 Yrs in Banking Application Support & Testing
- Experience in online banking is a must (Internet Banking)
- Excellent English communication skills

Responsiblities:
Ensures all complaints are resolved at the right level for superior customer experience

Assists in sharing of calling information with respective departments and/or relationship managers for expected support

Interact with other departments (e.g. IT / Ops / CPD etc) in case required for the support of the customer

Ensures that any issue reported by customer is verified and the appropriate bug is raised with IT / Ops or other team for resolution

Prepare & Review the test cases whenever required

Coordination with other departments for the purpose of testing & integration



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