Teller Officer

-Job description

**Teller Officer - Bahraini National (ID: 0000JMRO)**

Some careers open more doors than others.

If you’re looking for a career that will give you plenty of opportunities to develop and your future will be rich with potential, join HSBC. Whether you want a career that could take you to the top, or simply take you in an exciting new direction which offers you with opportunities, support and rewards that will take you further.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking, working together with colleagues to define, manage and achieve divisional business targets.

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**Role Purpose**

To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan.
- Assist all customer types covering Premier, Advance, Mass and CMB and assisting associates with approvals over their limit and under the jobholders.
- Provide exceptional, efficient counter service for all customer segments, RBWM, Premier and Corporate.
- Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions;
- Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate;
- Updating customer profile screens with details of customer contact;
- Promote Banks’ products and values
- Attend workshops to enhance product knowledge
- Record all referrals and complaints on CRMS and CMS
- Receive cash deposits in LCY and FCY and detect forged from genuine
- Pay cash and process relative vouchers after verifying customers” signature
- Prepare and deliver cash bundles to chief cashier in order to keep his/her cash drawer within set cash holdings limit
- Check host and UBT totals and perform cash balancing during the day
- Count vouchers and perform day end balancing.
Requirements

**Knowledge / Experience**
- Knowledge of cashiering procedures and regulations
- Ability to complete all levels of transactions for all segments of customers
- Knowledge of core products, account opening systems and Customer Relationship Management system
- Knowledge of all branch operational procedures
- Money Laundering Awareness Certificate held
- Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
- Understanding of scored lending

**Skills**
- Strong interpersonal and empathy skills
- Good decision making skills and proven ability to deliver accuracy and efficiency

**Qualifications**

Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)