Housekeeping Manager
5 months ago
**Urgent Hiring **
We have an open role for **the Title
- Housekeeping Manager **with a leading Hospitality Group.
**Job Overview:
- **
The Housekeeping Manager is responsible for overseeing and managing all aspects of the housekeeping department to ensure the highest standards of cleanliness, order, and guest satisfaction. This role involves supervising housekeeping staff, managing budgets, ensuring compliance with health and safety regulations, and maintaining a positive working environment.
**Key Responsibilities**:
- **Leadership and Supervision**:
- Lead, mentor, and supervise the housekeeping team, including housekeepers, cleaners, and laundry staff.
- Assign tasks, monitor performance, and conduct regular training to ensure high standards of service and efficiency.
- Manage staff schedules, time-off requests, and ensure adequate staffing levels at all times.
- **Quality Control**:
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to hotel standards.
- Address and resolve any issues or complaints related to housekeeping services promptly and efficiently.
- Implement and maintain a detailed cleaning and maintenance schedule.
- **Inventory and Budget Management**:
- Manage housekeeping supplies, equipment, and linen inventories. Conduct regular stock checks and place orders as needed.
- Develop and manage the housekeeping budget, ensuring cost-effective operations without compromising on quality.
- Monitor expenses and implement cost-saving measures where possible.
- **Health and Safety**:
- Ensure compliance with all health and safety regulations, including proper handling and storage of cleaning chemicals.
- Conduct regular safety training sessions for the housekeeping team.
- Implement and maintain a safe working environment, addressing any hazards or potential risks promptly.
- **Guest Relations**:
- Work closely with the front desk and other departments to ensure guest satisfaction and seamless service delivery.
- Handle guest requests and complaints related to housekeeping services in a professional and timely manner.
- Ensure special requests (e.g., VIP services, special cleaning requirements) are fulfilled accurately.
- **Administrative Duties**:
- Maintain accurate records, including inventory logs, maintenance reports, and staff performance evaluations.
- Prepare and present reports on housekeeping operations, including monthly budgets, inventory usage, and staff performance.
- Stay updated with industry trends and innovations in housekeeping to continually improve service quality.
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