Host (Bahraini Lady Only)

8 months ago

Hamad Town, Bahrain Alhan Lebanese Restaurant Full time

**Job description**
- Full-time

**Location: Al Liwan Hamala**

**Full job description**

Position Purpose

To be a passionate host highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in F&B.

Duties & Key Responsibilities

Being a Great Team Member
- Come to work every day with a big smile on your face
- Be a reliable and motivated member of the guest operations team
- Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
- Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times
- Always deliver ‘fair share' in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in F&B service and stewarding
- Show interest in learning new skills and acquire new knowledge every day
- Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
- Be aware of planned team meetings and learning sessions and attend as required
- Execute duties as assigned by the Operations Manager, FOH Team Leader and Supervisors

Front Office Specifics
- Organize the ‘work area' to be able to deliver brand-specific customer service from welcome to good-bye
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly
- Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service
- Duties of a FOH Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables

**What are we looking for?**
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team

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