Restaurant Manager

2 weeks ago

Manama, Bahrain Kitopi Full time

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

The Restaurant Manager acts as a role model by displaying values while dealing with team members and customers in the restaurant. Creates an environment where the entire team understands and is connected to Kitopi values and help us be a better business by constructively challenging upwards, within your peer group and into your teams.

**What You'll Do**:

- Lead the opening of the branch and ensure the implementations of the company policies and procedures along with the exact operation flow
- Achieve objectives through appropriate planning, organization of staff, inventory management, cost control and maximization of the store’s sales and profits
- Assist the Brand Manager/ Operation Manager in the development of the store’s overall yearly plan and budget
- Provides senior management with all necessary data and statistics relating to store sales and performance, in order to assist them in their decision making process
- Observes compliance with Brand policies and procedures, as well as, governmental laws and regulations
- Develop in-depth knowledge of cooking methods on each station, know each spec of every dish to correctly monitor food quality
- Encourages the front of house teams to constantly improve and update their food knowledge - to ensure customers’ queries answered effectively
- Work with managers and team to create and maintain our ethos of combining fresh and nutritious food in a simple setting with helpful friendly service that offers value for money’
- Encourage and motivate the team to create an environment where our customers feel welcome, important and it is a pleasure to have them visiting your restaurant
- Trains and motivates front of house teams to read customers’ needs and adjust style of service according to individual customers’ needs - while still retaining their individual personality
- Effectively deal with customers’ queries/complaints in a friendly way, helpful way and use these as opportunities to improve how we do things
- Remains calm during a busy shift and ensures team members remain focused during the shift - maintain an obvious presence on the floor, to both customers and team
- Constantly observes team members/restaurant to anticipate any problems and take preventative action before problems arise
- Develop an understanding of the local community and ensure this is communicated to the entire team ensure brilliant service by your teams results in effective upselling,
- Establishes a plan to fulfil the store’s manpower needs, through retention of current employees, and through communicating Recruiting needs
- Manages the store’s staff development and performance through coaching and training, in order to improve performance and to achieve the department’s objectives and targets

**Who We Look For**:

- Minimum 8 years of relevant experience in a similar position in a high-volume, fast-paced restaurant with a Mediterranean cuisine background
- Exceptional communication and organizational skills - able to speak and listen effectively; great written, verbal, and presentation skills
- Possess an obvious passion for food and ingredients
- Bachelors degree in Business Administration, Management or a Technical degree in Hotel Management
- Excellent knowledge of Food Legislation, Relevant Codes of Practice & Quality Standards and Health & Safety Legislation
- Experience in the culinary background is an added advantage

**Recruitment Process and Timeline**

**Benefits**
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You’ll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out ther

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