Country Continuity of Business Coordinator Bahrain

3 weeks ago

Manama, Bahrain Citi Full time

**Job Purpose**:

- The primary objective of this role is to
- Lead and support Citi’s Citi Business Continuity Management (CBCM) program across all business lines and functions within the countries and ensure invocation readiness
- Use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
- Internal customer facing role responsible for interacting with Citi’s internal stakeholders to ensure that our Continuity of Business program is delivered to support their needs, as well as communicating key changes and strategy implementation.
- The role reports to the MEA CBCM Cluster Head and will work closely with Regional and Global CBCM teams and with the local Country Management. It will also have a matrix reporting to the O&T Heads in Bahrain and Qatar

**Job Background/Context**:

- The Continuity of Business program is designed to safeguard Citi’s staff, business operations, and technology under a diverse set of conditions, including a resolution event.
- All Citi Businesses are required to implement a CoB Program that includes: Assessment, Crisis Management, Planning, Testing, Maintenance, Quality Review, Monitoring and Reporting, Training, Awareness, and Communications.
- The CBCM organization is responsible for developing and managing the enterprise-wide CoB policy, standards, tools, and guidance.
- The role is instrumental in keeping Citi’s employees, on-site staff, locations, and processes safe from various types of harm such as Cyber Threats, Natural Disasters, as well as be proactive in preventing potential threats.

**Key Responsibilities**:

- Manages implementation of the CoB Policy and Standards requirements and other CoB Program elements, including documentation of BIAs, BRPs, and CMPs, testing of BRPs and CMPs, management reporting, training, and awareness for all business units in the supported Countries
- Oversees business unit compliance with local and regional Business Continuity-related regulations in conjunction with the local compliance officers and the regional Business Continuity Management Team(s)
- Provides direction and support to all BRCs in the supported Countries
- Monitor country related KPIs and risk and ensure relevant risk highlighted locally and regionally, corrective action plans are closed within required timeframes
- Oversight of CoB training and business-level awareness programs
- Use CoB and business knowledge to advise the businesses on how to enhance recovery strategies, capabilities, and their CoB plans to mitigate business interruption risk/impact more efficiently and effectively
- Coordinate Denial of Service, Denial of Access and Call Tree tests and ensure compliance adherence for all organizations and ensure results are approved and uploaded in the corporate CoB tool set, including management of M&R (Management and Reporting) program
- Support and implement Regional or Global Continuity of Business Initiatives at the supported countries level
- Participates and communicates with professional external parties as needed
- As Lead BRC supports a Product(s) via CoB Entity in the implementation and execution of the CoB Policy and Standards with maintaining BIA and BRP, Coordinates and documents all exercising and testing activities for CoB entity
- Country Implementation of Crisis Management Standards. Responsible for ensuring the ECCMP (Country Level Crisis Management Plan), IDOP (Infection Disease Playbook) and Cyber Recovery Playbook are complete, compliant, and maintained according to CoB/CSIS Crisis Management Standards.
- Ensure all country employee Contact information is accurate for Crisis Communication purposes (e.g., MIR3)
- Proactively respond to and coordinate crisis events impacting the supported countries and invoke the Crisis Management teams as needed
- Provides status updates to the Regional Crisis and CBCM teams in the event of an incident / crisis management / CoB invocation within the supported countries.
- Manage Crisis Management tabletop exercises
- As a Pandemic Coordinator responsible for delivering all requirements as outlined in the Infection Disease Operation Plan (organizing meetings, track actions, report country MIS, Coordinate Return Back to Office etc) in the supported countries
- Support the Regional Team with any other coordination and project related activities

**Development Value**:

- Develop a broad understanding of Citi’s business operations and organization particularly in the Citi CBCM and IS areas.
- Demand and develop significant general management and leadership skills and the ability to achieve objectives through direct control, influence, and other indirect means.
- Equip the incumbent with relevant experience and exposure for further demanding and high-profile roles within Citi.
- Opportunity to obtain broad exposure to the full range of Citi Business Continuity Management

**Experience/Knowledge**
- Business Continuity and audit / compliance

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