Waiters/ Servers

**JOB SCOPE & DESCRIPTION**

**Waiters / Servers**

This position plays a big role in creating and providing the best customer experience and satisfaction.

The main responsibility includes but is not limited to greeting and guiding guests & customers to their seats, presenting clean menus in an accommodating and professional manner; and taking and serving orders. Ensuring that guests and customers are enjoying their meals resolves issues if anything occurs.

**Duties & Responsibilities**
- Greet and seat guests; present menus and explain the course when asked, and always strive to exceed guests’ expectations.
- Take names on a waiting list, run the floor plan board, and fill to-go orders whenever necessary.
- Observe tables and keep track of clean, dirty, and occupied tables.
- Clean, organize, and stock menus in the host area.
- Answer phone and answer questions concerning the menu and the GB Cafe culture.
- Interact with guests as they arrive/ as they leave to ensure a positive dining experience.
- Make suggestions based on customers' preferences.
- Take and timely serve orders, up-sell when appropriate, deliver bills and collect payments.
- Arrange table settings, always keep tables clean and tidy.
- Check products for quality before serving to customers.
- Cooperate and communicate with all serving and kitchen staff.
- Adhere to all relevant health department rules/regulations and all customer service guidelines.

**Requirements**:

- High school diploma
- 1-2 years of fine dining and hotel experience
- Ability to stand for several hours and able to lift at least 20 lbs.
- Customer Focus even in a fast-paced environment.
- Communicate well in English and able to follow instructions.
- Stress Management/Composure; confident and charming.
- Drive to help where needed and work as part of a team.
- Passion for providing extraordinary service
- Ability to manage a minimum of 7 tables at the same time.
- Enthusiasm for learning, esp. about great food.
- Flexibility to work a variety of shifts.
- Must be a volume expert and can work well even under pressure.
- Must be upbeat, outgoing, positive, and well-mannered.
- Must be able to assist guests and possess great guest relations skills.
- Personal and Professional Hygiene awareness

**Skills & Proficiencies**:

- Customer Service, People Skills
- High Energy, Multitask, Thoroughness
- Planning, Basic Math, Attention to Detail
- Teamwork, Verbal Communication
- Organized, Flexible, Initiative
- Management Skills, Professionalism

**Important Note**:
This is not an exhaustive description of all tasks that need to be completed by the employee.

The management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

**Job Types**: Full-time, Permanent

**Salary**: BD280.000 per month