Technical Service Provider

5 days ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time
About the Role

Nexcel Computer Solutions is looking for an exceptional IT Helpdesk Administrator to drive the delivery of high-quality technical services.

Key Responsibilities:
  1. First-line technical support for all IT-related matters, ensuring efficient resolution of user issues.
  2. Deliver proactive and reactive support across on-premises and remote environments, guaranteeing immediate issue resolution.
  3. Expertise in troubleshooting and diagnosing hardware and software problems using ticketing systems and email.
  4. Deployment of new hardware and software installations, including upgrading and troubleshooting.
  5. Management of server storage capacity, monitoring data collisions, and system patches to ensure smooth operation.
  6. Participation in disaster recovery procedures to minimize data loss and ensure business continuity.
  7. Monitoring of network connectivity, servers, and telephone systems to prevent disruptions and optimize performance.
  8. Incident and problem case logs management, associating network infrastructure components with diligent review.


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