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Customer Experience Coordinator
9 hours ago
Job Details
The Store Operations Manager is a key member of our retail operations team, responsible for driving sales growth, ensuring exceptional customer service standards, and leading a high-performing team. Key responsibilities include:
Driving Sales Growth
- Supports in delivering the store annual sales targets by monitoring sales performance and developing effective strategies to maximize sales growth.
Maintaining Customer Service Standards
- Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service.
Conducting Store Operations Audits
- Conducts store operations audits to ensure compliance with required store standard operating policies.
Overseeing After-Sales Processes
- Oversees the store's after-sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
Meeting Customer Needs
- Ensures customer needs are met, complaints are resolved, and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers.
Vision Merchandising
- Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy.
Promotions and Pricing
- Ensures promotions and pricing are accurate and in tune with company standards and policies.
Analyzing Sales Reports
- Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
Financial Reporting
- Submits daily invoices and sales recap to finance.
Executing Store Operations
- Executes store operations including cash handling, inventory taking, and record keeping in line with company's standard operating procedures.
Loss Prevention
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products.
Inventory Management
- Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
Store Appearance
- Ensures interior and exterior of the store are clean and maintained to company and brand standards.
Team Leadership
- Directs the team to follow standard operating procedures and store appearance standards.
Cashier Duties
- Carries out the duties of a cashier (as required).
People Management
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process.
- Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals.
- Drives a culture of feedback and coaching in the business unit/department by providing feedback on an ongoing basis, identifying development needs, and coaching the employees on the areas of improvement.
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