Contact Center Performance Analyst

Zain Bahrain is seeking an Corporate Performance Analyst to analyze business performance, identify areas for improvement, and provide insights to drive decision-making. The ideal candidate will have a strong analytical mindset, excellent research capabilities, and experience with data analysis tools.Main Responsibilities:Performance Analysis: Analyze...

GF1308 - SENIOR ANALYST – NETWORK & COMMUNICATIONCompany: Gulf Air Group Division: Information Technology Location: (Location)Department: Information Technology Closing Date: 04-Aug-2024 MAIN OBJECTIVESThe primary goal of Analyst- Network & Communication is to ensure the smooth operation of the organization's data and voice to provide maximum performance...

About RESORole OverviewWe are seeking a highly skilled Corporate Finance Analyst to join our finance team. As a Corporate Finance Analyst, you will be responsible for providing analytical support to senior management on financial matters.Your primary focus will be on analyzing financial data, identifying trends, and developing recommendations to improve...

We are seeking an experienced Telesales Performance Coordinator to join our team at Zain Bahrain. The ideal candidate will have a proven track record in sales and business development, with a focus on telesales and call center operations. You will be responsible for managing individual and team sales funnels, developing and implementing effective telesales...

Responsibilities:Monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherenceSet up and manage real-time alerts for deviations from established performance thresholdsAllocate resources such as agents and queues dynamically to ensure optimal coverage during peak and off-peak hours while...

GF1566 - SENIOR ANALYST - AIRLINE SYSTEMS (PROJECT MANAGEMENT)Company: Gulf Air Group Division: Information Technology Location: Department: Information Technology Closing Date: 05-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, with knowledge in business processes and procedures. The Senior Analyst –...

About this Role:This is a challenging yet rewarding role that requires a unique blend of operational expertise and leadership skills. As a Logistics Coordinator, you will play a critical role in ensuring the seamless execution of our delivery services, managing rider performance, and driving process improvements.You will work closely with our fleet partners,...

The Business Analyst will report to the EPMO unit and be responsible for documenting current("As-Is") customer journeys and analyzing them to recommend enhanced customer journeysacross multiple business units, including Retail, Retail Digital, SMEs, Corporate, and Commercial portfolios. This position requires a deep understanding of business...

About Zain BahrainAs the pioneer of mobile telecommunications in the Middle East, we have been at the forefront of innovation since our inception in 1983. Our rapid expansion strategy in 2003 has enabled us to become a leading mobile voice and data services operator in 7 Middle Eastern and African countries.About the RoleThe Business Performance Trainee will...

About This RoleThis exciting opportunity is designed for individuals who are passionate about delivering exceptional customer experiences. As a Call Center Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing personalized support.Main Responsibilities & DutiesProvide top-notch customer service by answering...

Job Title: SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)Main Objective:The jobholder will be the subject matter expert in the Airline systems area, with in-depth knowledge of all business processes and procedures. The Senior Analyst – Airline Systems shall develop short- and long-term solutions and enhancements to meet set Key Performance Indicators (KPIs),...

Requirements and QualificationsBachelor's degree in business, statistics, or a related field preferredProven experience in real-time monitoring and analysis within a contact center or customer service environmentProficiency in contact center software and workforce management toolsStrong analytical and problem-solving skills, with the ability to make...

At GatedTalent, we are seeking a skilled Executive Financial Analyst and Controller to join our team. In this role, you will be responsible for managing the day-to-day operations of the Accounting Office.Primary Responsibilities:Financial Analysis and Reporting: Provide accurate and timely financial reports to management, including budgeting and forecasting,...

We require a Threat Analyst Lead to work on threat intelligence at CTM360. The ideal candidate will possess excellent threat analysis skills and good communication skills.Key Responsibilities:Manage threat feeds and optimize their performanceCollect and analyze threat data from various sourcesProduce timely and accurate intelligence reportsEnhance the...

Job DescriptionThe Senior Analyst will be responsible for executing consulting assignments across the Middle East, including Bahrain and other geographies. This role involves gathering and analysing data, performing market assessments, providing development recommendations, and conducting financial analyses.Execute consulting assignments of varying size and...

About the OpportunityThis Market Insights Analyst role requires analyzing market trends, competitive forces, and emerging technologies to inform key strategic projects. The successful candidate will uncover trending topics and reactions towards key posts within the telecom industry trend.Main Responsibilities and Duties:Market Analysis: Analyze market...

Zain Bahrain seeks a highly motivated and customer-centric individual to fill the position of Zain Bahrain Call Center Agent. As a leader in mobile telecommunications in the Middle East, we pride ourselves on delivering exceptional customer service and ensuring that our customers receive the best possible experience.About the RoleJob Purpose: To respond to...

Job OverviewData Direct Bahrain Solutions W.L.L is a leading provider of innovative solutions for the contact center industry.

Supervise Gulf Air's pricing to ensure Gulf Air is both competitive and achieving the optimal revenue result for the company. Work with sales field pricing officers/analysts, revenue management pricing, inventory control, special prorate agreement, codeshare and fares distribution staff to set pricing, make structural fare adjustments and implement tactical...

Role OverviewThe Regional Inventory Manager is responsible for leading a regional demand and flight team, driving revenue growth and maximizing profitability.This key role involves managing a team of Demand and Flight Analysts, providing guidance and support to ensure the team's success in achieving revenue and profitability goals.Strong leadership and...