Linux System Support Associate

2 weeks ago


Manama, Manama, Bahrain beBee Careers Full time

Technical Support Associate Role Overview

About the Job
  • We are seeking a highly skilled and motivated Technical Support Associate to join our team.

This is an exciting opportunity to start your career in technical support, providing assistance to employees and customers with Linux-related issues.

You will be responsible for managing cases from problem qualification to resolution, collaborating with colleagues and senior engineers as needed.

The ideal candidate will have a strong academic background, excellent written and spoken English skills, and experience supporting Linux systems.

Key Responsibilities
  • Investigate customer-reported issues through research and escalation
  • Resolve complex problems related to Canonical's products
  • Owning support cases to meet service level agreements and maximize customer satisfaction
  • Engage with customers via phone, ticketing, and remote sessions
  • Participate in a weekend support rotation
  • Contribute to and maintain knowledge base articles

A quick learner, adaptable, and customer-focused individual with basic programming skills and willingness to travel internationally is required.

What We Offer

We provide competitive compensation based on location, experience, and performance, with annual reviews and performance bonuses.

  • Distributed work environment with biannual in-person team sprints
  • Annual pay reviews and recognition rewards
  • Generous leave policies, including maternity and paternity leave
  • Employee Assistance Programme

We value collaboration, continuous learning, and professional growth.

This role is ideal for a Linux Engineer/Administrator passionate about Linux and Customer Success.



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