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A key role of this position is to serve guests in a friendly, timely, and efficient manner, delivering an exceptional Guest and Member experience while possessing extensive knowledge of menu offerings.
Responsibilities:- Manage guest queries in a professional and courteous manner.
- Provide excellent service by serving Alcoholic/non-Alcoholic beverages while adhering to licensing/liquor regulations for residents and non-residents.
- Ensure comprehensive knowledge of the menu and all products.
- Maintain well-stocked mis-en-place at all floor stations.
- Follow established reporting procedures if faced with issues.
- E nsure Food and Beverage orders are consistently of high quality and delivered promptly.
- P ractice Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene.
- C omply with hotel security, fire regulations, and all health and safety legislation.