Customer Service Representative

6 hours ago


Manama, Manama, Bahrain RESO Full time
Job Overview

About The Role

As a Customer Service Representative at RESO, you will play a crucial role in ensuring our customers receive the highest level of service. You will be responsible for assisting customers with their inquiries, questions, and complaints in a professional and courteous manner.

Main Responsibilities & Duties

  • Answer inbound calls to assist customers who have specific inquiries.
  • Build customer trust in our services and products by providing personalized support.
  • Treat people with respect under all circumstances and instill trust in others based on our values.
  • Dependably follow instructions, take responsibility for actions, and keep commitments.
  • Work as part of a team to achieve performance metrics.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions and participating in educational opportunities.
  • Identify areas of improvement in complaints and service request handling processes at all touchpoints.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.

Core Competencies

  • Understanding individual differences of customers.
  • Good verbal communication (well spoken, clear voice, high volume, good use of tone).
  • A sound knowledge of telephone etiquette.
  • Listening skills (ask the right questions, listen carefully, and take note of the client's individual needs).
  • Language abilities (English – Arabic); Urdu is a plus.
  • Basic computer skills (Microsoft Office).
  • Effectiveness in customer retention.
  • Effectiveness in issue resolution, decision-making, change control, and risk management.

Qualifications And Experience

  • University student (2nd year and above).
  • Experience is a plus.
  • Able to work full-time on a shift basis.


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