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Luxury Service Expert

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time
Job Description

As a Luxury Service Expert, you will be responsible for delivering exceptional service to our guests. This includes ensuring that all villas are properly cleaned and set up, maintaining health and safety requirements, and meeting audit requirements.

  • Clean and maintain villas to the highest standard, adhering to Raffles' Standard Operating Procedures.
  • Maintain accurate records of villa inventory, assets, and other items.
  • Process lost and found articles and maintain correct logs.
  • Recommend measures to minimize waste and ensure efficient use of materials.

You will also be responsible for welcoming and greeting guests, proposing resort tours, and sharing their itineraries. Additionally, you will coordinate guest preferences with various departments, prepare and serve meals in villas, and assist with kid-related activities.

Key Responsibilities:
  • Welcome and greet guests at the conservatory, propose a resort tour while driving guests to the villa, and share their itineraries.
  • Coordinate all aspects of the guest's preferences during their stay with: FO team, Food and Beverage, Spa, laundry departments, and management team.
  • Prepare and serve Breakfast, Lunch, Dinner, and BBQ's in villa or any other private dining option.
  • Assist with kids but will not replace babysitters.