IT Support Specialist
5 days ago
About the Role:
Trace Systems Inc. is seeking a skilled IT Support Specialist to join our team.
Job Summary:
The IT Support Specialist will provide technical support and assistance to users, troubleshooting problems with computers and network systems. This includes fielding trouble calls via phone and computer ticketing systems, performing laptop imaging, and basic IP troubleshooting. The successful candidate will also build user accounts on the domain, add and remove computers from a Microsoft domain environment, assign user accounts to appropriate groups and permissions, build exchange mailboxes, troubleshoot user email issues, and document trouble calls and computer/network actions for reporting purposes.
Key Responsibilities:
- Provide technical support and assistance to users
- Troubleshoot problems with computers and network systems
- Field trouble calls via phone and computer ticketing systems
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain
- Add and remove computers from a Microsoft domain environment
- Assign user accounts to appropriate groups and permissions
- Build exchange mailboxes
- Troubleshoot user email issues
- Document trouble calls and computer/network actions for reporting purposes
Requirements:
- Active Secret clearance (Interim Secret Clearance acceptable to start)
- US Citizenship required due to contract requirements
- Minimum 7 years experience with IT systems
- Minimum 4 years in IT customer support
- 2 years experience in a military environment
- A+, Network+, and Security+CE certifications
- CCNA certification
- Associates degree in Networking or 11 years of recent specialized experience
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