Technical Service Representative

2 weeks ago


Manama, Manama, Bahrain beBee Careers Full time

Job Title: Technical Service Representative

Job Description:

About the Job

The Technical Service Representative will be responsible for delivering exceptional customer experience by providing timely and professional support to enterprise customers. This role requires a strong understanding of telecommunications products and services, as well as excellent communication and interpersonal skills.

The ideal candidate will have a proven track record of providing top-notch customer support, with a focus on resolving complex technical issues and improving customer satisfaction.

Main Responsibilities:
  • Manage all aspects related to post-sales support for B2B services and products, including proactive monitoring, incident handling, and relationship maintenance.
  • Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  • Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  • Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  • Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.


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