Customer Care Expert

12 hours ago


Manama, Manama, Bahrain Tarabut Full time

In today's fast-paced digital world, customers expect quick and efficient service. At Tarabut, we strive to exceed these expectations by providing innovative solutions and exceptional customer support.

About the Job

This is an exciting opportunity for a Customer Support Associate to join our dynamic team. As a front-line representative, you will be responsible for managing high-severity incidents until resolution and ensuring compliance with data security and privacy regulations.

  1. Act as level 1 specialized technical/customer support and participate in on-call duties based on a rotational schedule to manage incident/sev1-2 related support by coordinating with different stakeholders.
  2. Document customer interactions and feedback to improve overall customer experience.
  3. Collaborate with the technical team to resolve complex customer issues and abide by predefined Service Level Agreements.
What We Offer

We provide a comprehensive benefits package, including competitive salary, health insurance, and opportunities for career growth and development. Our team members enjoy a collaborative and dynamic work environment where they can grow professionally and personally.


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