Monitoring and Control Specialist

12 hours ago


Manama, Manama, Bahrain Data Direct Bahrain Solutions W.L.L Full time
  • Responsibilities:
  • Monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence
  • Set up and manage real-time alerts for deviations from established performance thresholds
  • Allocate resources such as agents and queues dynamically to ensure optimal coverage during peak and off-peak hours while minimizing overstaffing during slower times
  • Collaborate closely with contact center supervisors and managers to provide real-time updates on performance and work together to address challenges as they arise


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