Customer Service Professional

12 hours ago


Manama, Manama, Bahrain Bahrain Telecommunications Company Full time
Job Description:

We are seeking a highly skilled Customer Service Executive to join our team at Bahrain Telecommunications Company. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and complaints in a timely and professional manner.

About the Role:
This is a definite period contract (DPC) position that requires strong communication and problem-solving skills. You will work closely with internal teams and departments to address customer queries and provide accurate information. Your primary goal will be to ensure customer satisfaction and maintain a high level of quality standards.

Responsibilities:
- Attend to customer inquiries, requests, and complaints via various contact channels
- Investigate and resolve customer issues efficiently and effectively
- Collaborate with internal teams to address customer queries and concerns
- Provide accurate and complete information to customers
- Participate in outbound campaigns to promote new products and services
- Maintain and update customer information in our database
- Adhere to defined business processes and quality standards

What We Offer:
We provide a dynamic and supportive work environment that encourages growth and development. Our benefits package includes competitive compensation, opportunities for training and professional development, and a chance to work with a leading telecommunications company in Bahrain.

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