IT Support Specialist

1 week ago

Manama, Manama, Bahrain RESO Full time

About RESO

VAM Systems is a leading IT solutions provider in Bahrain, dedicated to delivering exceptional technology services.

Job Summary:

We are seeking a highly skilled and motivated Desktop Support specialist to join our team. As a Desktop Support specialist, you will be responsible for providing timely and professional assistance to our employees with their computer-related issues.

Key Responsibilities:

  • Handle service desk calls in a timely, pleasant, and professional manner.
  • Resolve reported problems remotely as first-level or second-level support and provide proper guidance to callers' inquiries.
  • Maintain accurate log entries of incidents and requests with details by adherence to escalation procedure, promptly allocate unresolved calls to higher level support as and when required.
  • Preparation of daily/weekly/monthly service desk reports for management review as and when required.
  • Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.
  • Follow up and co-ordinate with support staff in case of delays in action and ensure that line of communication is open between all support teams for better co-ordination of service, especially if the service is required to be handled by more than one area of support and on priority basis.
  • Regularly complete and update all the tasks assigned within the target time.
  • Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.
  • Conduct ad-hoc assignments and projects as directed by the management based on the business requirements.

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