Housekeeping Director

2 days ago

Manama, Manama, Bahrain Sofitel Mumbai BKC Full time

Sofitel Mumbai BKC is seeking a seasoned Housekeeping Director to lead our team in delivering exceptional guest experiences.

Job Summary

  • To supervise the Housekeeping operations ensuring that hotel standards and procedures are fully known and followed.
  • To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
  • To develop staff motivation and performance through daily trainings and regular 'refresher' courses.
  • To ensure close coordination with Front Office, Engineering, Food and Beverage, and Guest Relation regarding guest requests.
  • To lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • To handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • To ensure employees are informed daily about priorities to personalize service.

About Sofitel Mumbai BKC

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Our 5-star Luxury Hotel features 262 Luxury Rooms & Suites, including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurants & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club, and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC).

Requirements

  • Service-focused personality is essential.
  • Previous experience in a similar leadership role is an asset.
  • Prior experience working with Opera or a related system.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example.
  • Positive attitude, discipline.
  • Highly responsible & reliable.
  • Eye for detail, helpful.
  • Fluency in English.

Benefits

  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The chance to work with a global hospitality leader.

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