Outbound Collections and Welcome Calls Agent

16 hours ago


Manama, Manama, Bahrain Zain Bahrain Full time

About the Opportunity

We are seeking an Outbound Collections and Welcome Calls Agent to join our dynamic team. As a key player in our customer service division, you will be responsible for collecting overdue payments and providing a seamless welcome experience to new customers through assisted calls.

Key Responsibilities

  1. Collection Efforts: Conduct outbound calls to customers to collect overdue payments, taking into account individual circumstances and needs.
  2. Welcome Call Delivery: Deliver a warm and welcoming experience to new customers through assisted calls, providing clear guidance on services and payment setup.
  3. Record Maintenance: Accurately maintain records of customer interactions and collection efforts in our system.
  4. Teamwork: Collaborate with other departments to address customer needs and improve service delivery.
  5. Performance Tracking: Monitor and report on collection performance metrics to optimize results.

Requirements and Qualifications

  • Bachelor's degree in Finance, Business Administration, or a related field.
  • 1-3 years' experience in collections, customer service, or a related field.
  • Excellent communication, negotiation, and conflict resolution skills.
  • Familiarity with databases and customer management software.
  • Strong organizational skills and attention to detail.


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