
Outbound Collections and Welcome Calls Agent
16 hours ago
About the Opportunity
We are seeking an Outbound Collections and Welcome Calls Agent to join our dynamic team. As a key player in our customer service division, you will be responsible for collecting overdue payments and providing a seamless welcome experience to new customers through assisted calls.
Key Responsibilities
- Collection Efforts: Conduct outbound calls to customers to collect overdue payments, taking into account individual circumstances and needs.
- Welcome Call Delivery: Deliver a warm and welcoming experience to new customers through assisted calls, providing clear guidance on services and payment setup.
- Record Maintenance: Accurately maintain records of customer interactions and collection efforts in our system.
- Teamwork: Collaborate with other departments to address customer needs and improve service delivery.
- Performance Tracking: Monitor and report on collection performance metrics to optimize results.
Requirements and Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- 1-3 years' experience in collections, customer service, or a related field.
- Excellent communication, negotiation, and conflict resolution skills.
- Familiarity with databases and customer management software.
- Strong organizational skills and attention to detail.
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