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Technical Support Specialist

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer experience by delivering timely and effective technical support to our customers.

Key Responsibilities

- Provide technical support via various channels including phone, email, and chat.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to identify and implement process improvements.
- Develop and maintain knowledge of our products and services to provide accurate information to customers.

Requirements

- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.