
Training Quality Manager
9 hours ago
We are seeking a highly skilled and experienced Assistant Training and Quality Manager to join our team at Royal Saray Resort. As a key member of our management staff, you will be responsible for developing and implementing comprehensive training programs for all hotel departments, ensuring consistency in service delivery and operational processes.
Key Responsibilities:- Training: Assist the Training Manager in creating engaging and effective training programs, develop and maintain training materials, facilitate training sessions on various topics, and stay up-to-date on industry trends and best practices.
- Quality: Establish and maintain quality standards for all aspects of hotel operations, develop and implement procedures to ensure consistency in service delivery and operational processes, plan and execute regular internal audits, and monitor guest feedback from various sources.
- Leadership: Collaborate with department heads to schedule audits, inspections, and evaluations of various hotel functions, communicate effectively with staff to ensure a clear understanding of quality expectations and goals, and review guest feedback with the leadership team to ensure appropriate corrective action is taken.
- Minimum 1-2 years of experience in a training and development role within the hospitality industry.
- Excellent communication, interpersonal, and presentation skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A passion for the hospitality industry and a commitment to delivering exceptional guest service.
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