Automotive Service Support Specialist
2 weeks ago
We are seeking a highly skilled Automotive Service Support Specialist to join our team at Ebrahim Khalil Kanoo B.S.C.
About the RoleThis is an exciting opportunity for a motivated individual to provide exceptional customer service and support to our clients in the automotive service department.
Key Responsibilities- Ensure excellent customer service and satisfaction throughout the entire service process.
- Communicate with customers to identify and record vehicle issues, and promote products and services to maximize revenue.
- Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience.
- Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
- Communicate with technicians to provide necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
To be successful in this role, you will require:
- A high school diploma or equivalent; additional vocational or technical training is a plus.
- Previous experience 2-3 years in automotive service or customer service roles is preferred.
- Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
- Excellent problem-solving and decision-making abilities.
- Knowledge of automotive systems, repairs, and maintenance procedures.
Ebrahim Khalil Kanoo B.S.C is a leading company in the automotive industry, committed to providing exceptional service and support to our clients.
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