Conference and Events Coordinator
2 weeks ago
We are seeking a highly skilled Conference and Events Coordinator to join our team. As a key member of our events team, you will be responsible for promoting teamwork and quality service through daily communication within your department and with other departments.
You will interact with guests, vendors, media, and other contacts as needed, perform duties assigned by the DOSM, especially in their absence, complete productivity reports for corporate and meetings accounts, negotiate and contract with existing and new corporate accounts, manage an assigned portfolio, negotiate food and beverage prices, function space, and hotel services for meetings and events within departmental guidelines.
- Achieve monthly telemarketing and field sales targets (minimum 30 calls each).
- Monitor budgets and promote hotel products and services to increase revenue.
- Enhance guest experience through information sharing, email campaigns, FAM trips, and site inspections.
- Conduct site inspections for corporate, wholesalers, and meetings and events clients.
You will assist in pre-event planning, including meeting room setup, menu planning, decoration, and logistics, coordinate all meeting and event details, including setup, audiovisuals, menus, transportation, billing, and VIP services.
You will handle administrative tasks related to group and meeting bookings as per the Meetings Excellence program, meet daily with meeting planners to review events, consumption, billing, and estimates, plan and conduct pre- and post-event meetings to improve guest experience, act on guest satisfaction surveys to enhance services.
You will attend to guest requests promptly and accurately, resolving complaints as needed, develop the hotel's reputation within the local community, coordinate safety and security measures for smooth meeting operations, advise clients on environmentally friendly meeting options.
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Conference and Events Coordinator
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