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Customer Service Ambassador

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

The Customer Service Ambassador plays a pivotal role in enhancing customer satisfaction and loyalty.

Job Description:

As a key member of our team, you will be responsible for handling incoming and outgoing calls with poise and professionalism. Your primary objective is to provide exceptional customer service while promoting our products and services.

Duties and Responsibilities:

  • Answer all calls within a prompt timeframe, ensuring a cordial and positive tone throughout the interaction
  • Foster strong relationships with customers by actively listening to their concerns and providing personalized solutions
  • Sell, upsell, and cross-sell our products and services, leveraging your excellent communication skills and product knowledge
  • Ensure seamless call resolution by clarifying next steps and requirements with customers before call closure
  • Maintain accurate records and data through timely filing and documentation management

Essential Qualifications:

To excel in this role, you should possess the following qualifications:

  • High school certification or equivalent
  • Diploma and relevant work experience are highly preferred
  • Strong communication and interpersonal skills, with the ability to effectively communicate with diverse customers
  • Excellent written and oral communication skills, with proficiency in Microsoft Office products
  • A strong understanding of our services and a passion for delivering exceptional customer experiences

Working Conditions:

This is a full-time position that requires working 40 hours per week, with rotating shifts that may include occasional weekend and evening work.