Healthcare Enrollment Coordinator

16 hours ago


Manama, Manama, Bahrain RESO Full time

Job Responsibilities

  • Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
  • Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
  • Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
  • Claims Assistance: Provide basic claims status updates and support.
  • Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
  • Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
  • Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
  • Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
  • Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.


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