
Technical Support Specialist
8 hours ago
**Job Summary:**
We are seeking a highly skilled Technical Support Specialist to join our team at Trace Systems.
About the Role:
The Help Desk Technical Tier I Support position provides critical information and assistance resources that troubleshoot problems with computers or similar products on the network.
Main Responsibilities:
- Field trouble calls via the phone and computer trouble ticketing system, ensuring prompt resolution of technical issues.
- Perform laptop imaging, configuring devices for optimal performance and security.
- Conduct basic IP troubleshooting to identify and resolve connectivity problems.
- Create user accounts on the domain, managing access permissions and group assignments.
- Add and remove computers from a Microsoft domain environment, maintaining network integrity.
- Assign user accounts to appropriate groups and permissions, ensuring secure access.
- Build exchange mailboxes, configuring email services for users.
- Troubleshoot user email issues, resolving problems promptly and efficiently.
- Troubleshoot printers and map shared printers, streamlining office productivity.
- Document trouble calls and computer/network actions for reporting purposes, providing valuable insights.
- Travel CONUS/OCONUS to support missions up to 10%, as required.
Minimum Qualifications:
- An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Minimum of seven (7) years of experience with IT systems.
- Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
- Must have the following required certifications: A+, Network+, Security+CE.
- Must have a CCNA certification.
Education:
- Associates degree in Networking, OR eleven (11) years of recent specialized experience.
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