Technical Support Specialist

8 hours ago


Manama, Manama, Bahrain Trace Systems Full time

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to join our team at Trace Systems.

About the Role:

The Help Desk Technical Tier I Support position provides critical information and assistance resources that troubleshoot problems with computers or similar products on the network.

Main Responsibilities:

  • Field trouble calls via the phone and computer trouble ticketing system, ensuring prompt resolution of technical issues.
  • Perform laptop imaging, configuring devices for optimal performance and security.
  • Conduct basic IP troubleshooting to identify and resolve connectivity problems.
  • Create user accounts on the domain, managing access permissions and group assignments.
  • Add and remove computers from a Microsoft domain environment, maintaining network integrity.
  • Assign user accounts to appropriate groups and permissions, ensuring secure access.
  • Build exchange mailboxes, configuring email services for users.
  • Troubleshoot user email issues, resolving problems promptly and efficiently.
  • Troubleshoot printers and map shared printers, streamlining office productivity.
  • Document trouble calls and computer/network actions for reporting purposes, providing valuable insights.
  • Travel CONUS/OCONUS to support missions up to 10%, as required.

Minimum Qualifications:

  • An Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable to start).
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • Minimum of seven (7) years of experience with IT systems.
  • Minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
  • Must have the following required certifications: A+, Network+, Security+CE.
  • Must have a CCNA certification.

Education:

  • Associates degree in Networking, OR eleven (11) years of recent specialized experience.


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