Information Technology Specialist
7 days ago
About the Job:
We are seeking an experienced IT specialist to join our team as a PC Refresh Technician. In this role, you will be responsible for supporting the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order.
- Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security settings in accordance with Government policies.
- Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment.
- Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards.
- Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users.
Responsibilities:
In addition to the above, you will also be responsible for communicating with deployment lead(s), on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions. You will assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met.
Requirements:
- An active, in-scope US Government issued Secret clearance.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Requires 2 years related experience.
- Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
- Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
- Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
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