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Customer Experience Coordinator

3 weeks ago

Manama, Manama, Bahrain Lola Full time

About Us

Lola is a company that crafts unforgettable celebrations by combining creative cake decorations with personalized touches. Our goal is to create extraordinary memories for our customers, selecting the perfect size, flavor, and colors of cakes and adding custom cake decorations, including Photo Cake.

Key Responsibilities:

  • We assist customers via chat and phone to ensure a seamless cake customization and ordering process.
  • We guide users through our app, answering questions and providing product recommendations to enhance their experience.
  • Support in resolving customer inquiries with a proactive, solution-driven approach.
  • Gathering and sharing customer feedback helps us improve our services.
  • Contributing to creating a delightful and memorable experience for every customer.

What You Will Gain:

  • Hands-on experience in a fast-growing, customer-focused environment.
  • Mentorship and training in customer experience and communication skills.
  • Exposure to real-world problem-solving in a supportive team setting.
  • Potential opportunity for a full-time role based on performance.