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Senior Business Solutions Architect

3 weeks ago

Manama, Manama, Bahrain beBeecrm Full time
Job Title: Senior CRM Consultant - Microsoft Dynamics 365

We are seeking a seasoned Microsoft Dynamics 365 CRM consultant to spearhead the design, implementation, and optimization of cutting-edge customer relationship management solutions. The ideal candidate will possess profound expertise in Microsoft Dynamics 365 Customer Engagement (CE) and exhibit exceptional problem-solving skills.

Key Responsibilities:

  • Design and develop customized Microsoft Dynamics 365 CRM solutions to meet business needs.
  • Configure and tailor Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
  • Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
  • Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
  • Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
  • Perform data migration, system upgrades, and performance optimization.
  • Ensure CRM solutions adhere to security, data governance, and regulatory standards.
  • Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
  • Maintain up-to-date knowledge of Microsoft Dynamics 365 and Power Platform advancements.
  • Provide guidance and mentorship to junior team members.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).
  • Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.
  • Expertise in customizing forms, entities, business rules, workflows, and security roles.
  • Proficiency in C#, JavaScript, .NET, and SQL Server.
  • Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.
  • Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.
  • Familiarity with Agile methodologies.
  • Excellent problem-solving and communication skills.
  • Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.