
High-End Guest Experience Coordinator
2 days ago
Role Overview
\We are seeking a highly skilled and experienced Luxury Residence Manager to join our team at Raffles Al Areen Palace Bahrain. As a key member of our Housekeeping department, you will be responsible for ensuring that all villas are properly cleaned and set up to meet the highest standards of quality and excellence.
\Responsibilities
\The successful candidate will be responsible for:
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- Ensuring that all villas are properly cleaned and set up at all times, in line with Raffles' Standard Operating Procedures and within LQA standards.\
- Maintaining health and safety requirements, including knowledge of chemical usage and proper storage.\
- Managing audit requirements, including inventory tracking and record-keeping.\
- Coordinating special requests and exceeding guest expectations.\
- Cleaning and maintaining working equipment.\
- Reporting any damage or loss immediately.\
- Removing room service clearance promptly.\
- Communicating vital information on guest logs and completing final stay summaries.\
- Attending department briefings and meetings.\
- Participating in online training and professional development.\
- Performing other duties as assigned by management.\
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Requirements
\To succeed in this role, you must possess:
\- \
- A positive personality with excellent attention to detail and ability to work under pressure.\
- Good organizational skills, problem-solving abilities, and engagement with guests to anticipate their needs.\
- Commitment to meeting and exceeding performance standards.\
- Adherence to Standard Operating Procedures.\
- Ability to work in a multi-cultural workforce.\
- High level of integrity, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.\
- Knowledge of Opera Property Management System preferred.\
- Strong listening skills and ability to develop own professional skills and abilities.\
- Perfectly fluent in English.\
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What We Offer
\We offer a comprehensive package of benefits, including:
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- An employee benefit card offering discounted rates in Accor worldwide.\
- Learning programs through our Academies.\
- Opportunities to develop your talent and grow within your property and across the world.\
- Ability to make a difference through our Corporate Social Responsibility activities.\
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