
Sales Performance Leader
12 hours ago
Job Description
The Store Operations Manager is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible for ensuring the delivery of exceptional operational, commercial, and customer service standards.
Key Responsibilities
- Drive Sales Growth: Supports in delivering the store annual sales targets by monitoring sales performance and developing effective strategies to maximize sales growth.
- Maintain Customer Service Standards: Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service.
- Conduct Store Operations Audits: Conducts store operations audits to ensure compliance with required store standard operating policies.
- Oversee After-Sales Processes: Oversees the store's after-sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
- Meet Customer Needs: Ensures customer needs are met, complaints are resolved, and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers.
- Vision Merchandising: Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy.
- Promotions and Pricing: Ensures promotions and pricing are accurate and in tune with company standards and policies.
- Analyze Sales Reports: Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
- Financial Reporting: Submits daily invoices and sales recap to finance.
- Execute Store Operations: Executes store operations including cash handling, inventory taking, and record keeping in line with company's standard operating procedures.
- Loss Prevention: Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products.
- Inventory Management: Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
- Store Appearance: Ensures interior and exterior of the store are clean and maintained to company and brand standards.
- Team Leadership: Directs the team to follow standard operating procedures and store appearance standards.
- Cashier Duties: Carries out the duties of a cashier (as required).
People Management
- Goal Setting: Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process.
- Talent Development: Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals.
- Feedback and Coaching: Drives a culture of feedback and coaching in the business unit/department by providing feedback on an ongoing basis, identifying development needs, and coaching the employees on the areas of improvement.
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