Linux Desktop Engineer for Cloud and AI Solutions

8 hours ago


Manama, Manama, Bahrain RESO Full time

At RESO, we're seeking a highly skilled Linux Desktop Engineer to join our team. As a key member of our cloud and AI solutions team, you will be responsible for delivering exceptional technical support experiences on the full desktop and server technical stack.

About the Role

This is an exciting opportunity for a Linux engineer/administrator with a passion for customer success to build a career with us. If you have a passion for technology and an eagerness to learn, then you will thrive in this role.

You will own and manage your cases from problem qualification to full resolution, making judgement calls to prioritise customer issues and maximise your effectiveness. You will also participate in training sessions, team gatherings, and company events.

Your Day-to-Day Duties
  • Work from home or remotely worldwide providing technical support for employees
  • Take ownership of new cases via telephone, email, and web
  • Act as an internal customer advocate keeping them updated in a timely manner
  • Ensure each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction
  • Contribute new knowledge base articles and maintain existing ones
  • Draft and distribute technical notices for internal and external communication
  • Prioritise your work to accomplish the most important and urgent tasks first
What We're Looking For
  • Bachelor's degree in a technical field from an accredited college or university
  • Experience with system performance troubleshooting, Linux troubleshooting, and Linux integration with other environments
  • Programming fundamentals in any language
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
What We Offer
  • Fully remote working environment
  • Personal learning and development budget of 2000 USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to meet colleagues at sprints


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