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Luxury Butler Position

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

Personalized Hospitality Experience

We are seeking a highly skilled Butler to join our team. As a Sofitel Butler, you will play a crucial role in ensuring that our guests receive the highest level of hospitality and brand standards.

Your responsibilities will span from pre-arrival arrangements to post-stay arrangements, ensuring that every aspect of our guests' experience is personalized and tailored to their needs and wants.

Key Responsibilities:

  • Corresponds with guests for any requests or preferences prior to, during and following their stays.
  • Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.
  • Attends training sessions, performing related duties and special projects assigned as required.
  • Manages and exceeds guest expectations
  • Handles and reports guest complaints to shift in-charge.
  • Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
  • Practices up-selling of the hotel products and facilities.
  • Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.
  • Provides in-room check-ins and room orientations for guest comfort
  • Ensures smooth handover of daily activities to next shift.
  • Provides additional services such as laundry, packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.
  • Consistently offer a professional and friendly greeting, and provide engaging service
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage

Qualifications:

  • Minimum 2 years of Butler experience from Luxury background
  • Strong communication skills
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively and collaboratively as part of a team

Benefits:

  • Free accommodation, free transportation, visa/work permit, medical health insurance
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities