Senior Customer Experience Design Strategist

4 hours ago


Manama, Manama, Bahrain Unity Infotech Full time

Job Description:

The Senior Customer Experience Design Strategist will be a key member of the EPMO unit, responsible for developing and implementing customer journey maps to identify areas for improvement across multiple business units. This role requires a deep understanding of business analysis methodologies and techniques, with a strong emphasis on data-driven decision-making and customer-centric approach.

Key Responsibilities:

  • Develop detailed customer journey maps to identify pain points and areas for improvement

  • Leverage advanced customer journey mapping tools to analyze current business processes

  • Analyze current business processes to identify opportunities for optimization

  • Utilize data analysis techniques to identify trends and areas for improvement

  • Work closely with stakeholders to gather requirements and implement solutions

  • Create comprehensive documentation of customer journeys and process improvements

  • Establish key performance indicators (KPIs) to measure the success of process improvements

  • Stay abreast of industry trends and best practices in business analysis and customer experience design

Qualifications:

  • Bachelor's degree in business administration, management, information systems, or related field

  • 5+ years of experience in process design, optimization, and customer experience focused roles

  • Proven experience with customer journey mapping and process documentation

  • Strong analytical skills with ability to interpret complex data and provide actionable insights

  • Excellent communication and interpersonal skills

  • Proficiency in business analysis tools and software

  • Seniority level: Mid-Senior level

  • Employment type: Full-time

  • Job function: Analyst

  • Industries: IT Services and IT Consulting and Banking



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