
Senior Customer Experience Design Strategist
4 hours ago
Job Description:
The Senior Customer Experience Design Strategist will be a key member of the EPMO unit, responsible for developing and implementing customer journey maps to identify areas for improvement across multiple business units. This role requires a deep understanding of business analysis methodologies and techniques, with a strong emphasis on data-driven decision-making and customer-centric approach.
Key Responsibilities:
Develop detailed customer journey maps to identify pain points and areas for improvement
Leverage advanced customer journey mapping tools to analyze current business processes
Analyze current business processes to identify opportunities for optimization
Utilize data analysis techniques to identify trends and areas for improvement
Work closely with stakeholders to gather requirements and implement solutions
Create comprehensive documentation of customer journeys and process improvements
Establish key performance indicators (KPIs) to measure the success of process improvements
Stay abreast of industry trends and best practices in business analysis and customer experience design
Qualifications:
Bachelor's degree in business administration, management, information systems, or related field
5+ years of experience in process design, optimization, and customer experience focused roles
Proven experience with customer journey mapping and process documentation
Strong analytical skills with ability to interpret complex data and provide actionable insights
Excellent communication and interpersonal skills
Proficiency in business analysis tools and software
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Analyst
Industries: IT Services and IT Consulting and Banking
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